1. Standard Cancellation Policy
At Hotel Rizk Inn, we understand that travel plans can change. For our standard rate bookings, the following cancellation policy applies:
- More than 72 hours prior to arrival: Cancellations made at least 72 hours before the standard check-in time (2:00 PM) will receive a 100% refund of the deposit.
- Within 48 to 72 hours prior to arrival: Cancellations made between 48 and 72 hours prior to check-in will be subject to a cancellation fee equivalent to 50% of the first night's room rate.
- Less than 48 hours prior to arrival: Cancellations made less than 48 hours prior to check-in will incur a 100% retention charge (no refund).
2. Non-Refundable Bookings
Certain promotional rates, advance purchase rates, and peak season bookings (such as during major holidays or local festivals) may be strictly non-refundable. For these bookings, no refund will be issued in the event of cancellation, modification, or no-show.
3. No-Shows and Early Departures
In case of a "no-show" (guest does not arrive on the scheduled date), 100% of the entire booking amount will be charged, and no refund will be issued. If a guest decides to shorten their stay or depart earlier than the scheduled check-out date, the hotel reserves the right to charge for the remaining unused nights.
4. Refund Processing Time
Approved refunds will be processed back to the original method of payment (credit card, debit card, or bank transfer). Please allow 7 to 14 business days for the refunded amount to reflect in your account, depending on your bank's processing times.
5. Modifications and Amendments
Requests to modify booking dates are subject to room availability and the prevailing rates for the new dates. We recommend requesting modifications at least 72 hours before your original check-in date to avoid penalties.